No problem, you can reset your password by clicking on the forgotten password button underneath the Sign in box. Follow the prompts to enter the email associated with your account and we’ll send you an email with a code. Enter the code into the pop-up box and you’ll be prompted to create a new password. Your password will then be reset and you should be able to access your account again and get back into the gym to enjoy your next session.

No problem, we understand, sometimes you’ve gotta go! You can always find the session later in The Vault (sometimes it takes a couple of days for it to appear) to start again another time.

Not at all! Feel free to explore and find what feels good. If you started out doing low intensity, as your fitness improves you might want to try a moderate intensity session, or challenge yourself with a high intensity session. Remember, all our sessions are available to everyone, all of the time. All we ask is that you assess your own fitness levels and and choose an intensity, and a session that best suits you and your current fitness levels. We don’t want you to hurt yourself!

Don’t worry, there are some things you might have to hand already that work just as well like water bottles or cans of food. Just be sure to pick something that can be gripped and held comfortably and won’t fall, spill or injure you while you are working out.

Try our low intensity sessions if you’re new to exercise, have had a long break from physical activity, have limited mobility, long term health conditions or feel your current fitness level is low. Our low intensity sessions are still incredibly varied with chair-based, resistance and mobility/flexibility sessions to pick from.

Try our moderate intensity sessions if you feel moderately fit, currently take part in some exercise and/or are looking to build up your fitness. Don’t worry, we give lots of options so you can always adapt exercises based on your individual needs and circumstances.

Try our high intensity sessions if you regularly participate in physical activity, feel you’ve got a good level of physical fitness and are happy to work at a higher intensity. These sessions are great to work up to if you want to challenge your fitness or are feeling particularly energetic.

We run live sessions most days. Just click on Live classes to find a full list. If you can’t find a live session running when you’d like, you can always explore The Vault where you can access all our previously recorded sessions, any time you like, as often as you like.

That’s not a problem. We record all of our sessions and you can find them anytime you like in The Vault. You can search for a session that suits then hit play and start in your own time.

Yes! As long as you’ve got an internet connection, you can use the gym on multiple devices like smartphones and tablets. There are so many different types, with new devices popping up all the time, so we can’t give a complete list. Best way to find out if we’re compatible is to sign in using your device and hit play on one of our sessions from The Vault.

No. We want to make sure that everyone using the gym feels comfortable in their space so none of the instructors or anyone else in the session can see you, or each other.

No way! We look at the numbers of people joining our sessions just to see what’s popular and help us plan for demand but we won’t ever contact you for missing sessions and there are no conditions on your membership around how often you join in.

Yes, absolutely! We record our live sessions and you can find them all in The Vault for you to do as many times as you like, whenever you like. You can even save your favourites so you find them easily.

If you hit pause on a live session, when you hit play again, you’ll jump back into the live session, meaning you’ll miss part of the session. You can pause a recorded session from The Vault though and pick up where you left off when you hit play.